TCY, the Asian manufacturer of rotary die-cutting (DRO) machines for the corrugated board industry, announces the opening of TCY Europe, a new division based in Paris. The aim is to boost the responsiveness and efficiency of technical support by offering a local stock of spare parts and a team of technicians specialized in mechanics and automation.
Optimized parts inventory to reduce waiting times
One of the key points of this location is the immediate availability of spare parts. TCY Europe stocks 80% of components for QS and N-Series flexo folder-gluers, covering standard formats (618, 850, 1025, 1230), as well as a dedicated stock for jumbo lines. For other machines, access to an expanded stock will enable deliveries within a week. The aim of these logistics is to minimize equipment downtime.
An online ordering platform for fast access to parts
With a view to optimizing service, TCY Europe is also introducing an online platform for ordering spare parts, with delivery within 24 to 48 hours. This tool should simplify procurement and improve the management of technical interventions by reducing waiting times.
Enhanced technical support with local technicians
To support manufacturers in the operation of their equipment, TCY Europe deploys a team of eight technicians based in Paris, specialized in mechanics and automation. This team is complemented by local technicians in Germany, Poland, Italy, France and the UK, to guarantee extensive coverage and rapid intervention when needed.
Preventive maintenance and remote diagnostics
Since corrugated board production is a continuous operation, TCY Europe offers remote diagnostics and online connection services. This preventive approach aims to anticipate malfunctions and reduce unscheduled downtime. Customers should thus benefit from enhanced technical support, maximizing the availability and efficiency of their equipment.
A stronger presence on the European market
With this move, TCY consolidates its position in the European corrugated board market, and by strengthening its maintenance and spare parts offer, it intends to meet the 24/7 production requirements of board manufacturers.
